Advocacy Skills for Health and Social Care Professionals by Neil Bateman

By Neil Bateman

Such a lot pros operating in overall healthiness or social care are required to behave as advocates as a part of their paintings. A social employee should want to receive more money or a selected carrier for a consumer; a housing reliable might have to aid a tenant whose profit has been behind schedule via a neighborhood authority; a voluntary physique may well choose to problem a press release of specific schooling wishes for a kid. this can be a sensible consultant to advocacy talents particularly written for these within the future health and social care professions. the writer examines the functionality of advocacy inside of those professions and the way to interview, negotiate and self-manage effectively. He presents a constitution for advocacy, a consultant to the moral implication and recommendation on litigation and criminal concerns.

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52 ADVOCACY SKILLS FOR HEALTH AND SOCIAL CARE PROFESSIONALS Ethical puzzle no. 3 continued The housing officer, eager to help, says that it is possible that the children could go into care. The grant is still refused on the grounds that the client’s needs are too low a priority for the amount of money available in the budget. The client asks for a review and reads in the casepapers sent out for the review that her children might be taken into care. She goes into the housing office and becomes verbally abusive, swearing and telling the housing officer, ‘Don’t you ever come near my house again or you’ll be sorry.

You will know what the problem is. You will know what would be a solution. Features of unbounded problems Appear to have no solutions. Have longer, more uncertain timescales. The implications are greater but more uncertain. Are not discrete and can’t be disentangled from their context. Usually involve more people. You will not know what needs to be known. You will not be sure what the problem is. (Watson and Watson 1986) WHAT ADVOCACY IS, WHY IT MATTERS AND WHY IT HAPPENS 37 Examples of bounded problems Refusal of a Social Security benefit.

It is also the case that many activists in the Claimants’ Unions progressed into advice work and thus into paid work as welfare rights advisers. The growth of the welfare rights movement in local authorities, with better resources and more political influence than Claimants’ Unions, as well as in formal advice settings meant that the ramshackle web of Claimants’ Unions compared poorly in the eyes of service users. This growth was mirrored by a parallel growth in the voluntary sector, particularly in advice agencies such as Citizens Advice Bureau.

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